Refund/return/cancellation policy

Seafood platters sold online are made to order.  Cancellations can be accepted up to 48 hours before pick up date/time. If you are not happy with the quality of your platter(s), simply contact us within 24 hours to return product for a full store credit.

To request a refund, please call the pick-up location and have our online purchase order number ready:   

Santa Monica, CA
(310) 393-5244

Costa Mesa, CA
(949) 574-0274 

Santa Monica Seafood Express items must be cancelled by 5 p.m. the day they are placed. Refunds are only offered if product is damaged, and must be requested within 24 hours of receipt.  Write to and reference your invoice number.  Please provide a detailed description and photos depicting the damage.

Gift cards are nonrefundable.