Refund/return/cancellation policy

Seafood platters sold online are made to order.  Cancellations can be accepted up to 48 hours before the pick-up date/time. If you are not happy with the quality of your platter(s), simply contact us within 24 hours to return the product for a full store credit.

To request a refund, please call the pick-up location and have our online purchase order number ready:   

Santa Monica, CA
(310) 393-5244

Costa Mesa, CA
(949) 574-0274 

Santa Monica Seafood Dock Direct items must be canceled by 5 p.m. the day they are placed. Refunds are only offered if the product is damaged, and must be requested within 24 hours of receipt.  Write to [email protected] and reference your invoice number.  Please provide a detailed description and photos depicting the damage.

Gift cards are nonrefundable.